Free Hearing Tests
Free hearing tests for those over the age of 50, there will be a £15 fee for those below the age of 50. If a hearing aid is purchased the £15 will be deducted from the final bill. Free hearing test appointments will last between 30-60 minutes dependent on requirement, Harley St Audiology may request a 15 minute pre hearing test appointment for Pure Tone Audiometry/Hearing screening If required and if more suitable for the patient.
Free hearing tests are available in the practices listed on our website, for private appointments please contact us.
Free Aftercare
Free aftercare is for 5 years only, from the purchase date. This includes free routine hearing tests on an annual basis, fine tuning of the hearing aids, servicing which includes cleaning, changing of wax guards and domes, batteries and overall health check for a period of five years from the date of the invoice. This also includes free digital consultations such as telephone calls for a period of 5 years. The cost of aftercare is not included within the package price so will be considered as free aftercare. All costs associated and agreed under the free aftercare clause will be taken care by Harley St Audiology, any additional components or packs will be at an additional charge.
5-year Guarantee
Harley St Audiology in conjunction with the Hearing Aid manufacturer provides a five-year electronic components warranty on all digital hearing aids, CROS transmitters, casings, shells which includes cover for amplifier circuitry, microphones, receivers, all remote control, chargers, moving parts such as battery doors / battery covers. The warranty covers any manufacturing defects or problems arising during normal hearing aid use. Any defect caused by improper use is not covered. Damage caused due to improper use will be at HSA’s discretion to decide the outcome, if defined as improper use this will make the warranty null and void. Improper use could include for example water damage, pets damaging, walking over the hearing aid, excessive cerumen contamination etc. Wax guard & dome packets and microphone covers are not covered under warranty as these items are considered as consumable items. Wax guard & dome packets and microphone covers are available to be purchased separately. External components considered defective must be returned to HSA. Unauthorised, unqualified or third-party repair work immediately renders any warranty cover invalid. External components cannot be replaced under warranty unless the serial number of the associated hearing aid is provided. Any problem arising during this time period must be reported to Harley St Audiology, and the hearing aid returned for repair or exchange (at the discretion of HSA).
Personalised Service
Hearing aids will be made custom, fitted to shape/size and fine-tuned according to patients hearing thresholds, will see the same audiologist who will customise the consultation for the customer needs and may perform pre-appointment consultation to better understand the requirements of the customer.
Exchange or Return
HSA will accept any CIC, ITE or BTE device for exchange or return up to 60 days after date of original invoice, provided that the device is returned in good working condition, has not been subject to customisation (other than fitting), has not been exposed to excessive wear and tear and is in its original packaging with accessories. Items returned without specific components such as receivers, ear wires, battery drawers, hooks etc will be liable for charge at standard component rates. The manufacturer will remake custom shells for ITE/CIC and custom tips as required during the aid’s fitting period and up to a maximum of 9 months after original invoice. HSA will accept any remote control or DEX device for exchange or return up to 60 days after date of original invoice, provided that the device is returned in good working condition, has not been subject to customisation (other than matching to aid), has not been exposed to any superficial damage, scuffing or excessive wear and tear, unauthorised, unqualified or third-party repair work and is in its original packaging with accessories. No aid will be considered for return 60 days after date of original invoice. Remote controls and DEX units will not be considered for return 60 days after original invoice. Custom ear-tips and accessories including ear ware, pouches for remote control, CROS cords, spares, batteries and bundled components such as battery doors are not eligible for return under this policy. All items sent to HSA for exchange/return outside these conditions will not be accepted and will be returned to the customer.
Batteries
If applicable, five years’ worth of batteries are supplied free of charge
Out of Warranty repairs
A repair service is available for hearing aids outside warranty. Charges are variable. Components replaced are guaranteed against any manufacturing or material defect arising within 6 months of repair. Harley St Audiology reserves the right to refuse repair work to devices over 7 years old or on the occasion of extreme damage and may offer an equivalent product at retail price. All hearing aids returned outside of warranty will be liable to the Repair charge.
Payment Terms
A 50% non-refundable deposit will be taken upon the hearing test, or 7 days prior to fitting, final 50% prior to fitting on the day of the appointment. Payment will be accepted by cheque, bank transfer, debit card or credit card. All trade prices include VAT where applicable.